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Privacy Policy

Privacy Statement
Namaxin operates an online wholesale store of women fashion shoes. It is our goal to offer competitive pricing, value-added content and a high level of personalized service.
We communicate through e-mail to verify your purchase or to notify you if a product is on back order. Your contact number is used only if we have a question and need to reach you quickly regarding your order.
Our site offers links to other sites that we feel may be of interest to our customers. However, we do not guarantee the privacy and safety of these sites.

Information Collection and Use 
Namaxin will not sell, share, or rent any information to others in ways different from what is stated in this policy. Namaxin collects information from our customers only for business purposes.

Order
We request information of the customer on our order form. The customer must provide their contact information such as name, shipping address, and financial information (i.e. credit card number, expiration date). This information is used for billing purposes and filing orders of the customer. We will contact the customer when there is trouble completing an order. 

Price Alert 
To better service our customers, we offer an email notification system whereby customers provide us with their email, name and a target price for an item. We will then notify our customers by email when the item hits the target price.

Cookies 
We use cookies to record and track one's stay at our store. Usage of cookies cannot in any way direct us to any identifiable personal information while using our site. For instance, cookies will allow us to track the products you put in your shopping cart. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Although customers may disable cookies while visiting our site, the user will be limited to many of our features such as personalization and customization. Many of our business partners choose to use cookies on our site. However we have no access to or control over customers in their usage of cookies. 

Log Files 
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to identifiable personal information.

Sharing 
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify an individual.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personal information for any other purposes.
We partner with certain third parties to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to use. These parties are not allowed to use such information, except for the sole purpose of providing these services.
Namaxin may disclose personal information as necessary to: (a) satisfy applicable law, regulation, legal process or enforceable governmental request, (b) enforce any and all applicable terms of service, including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Namaxin, its customers or the public as required or permitted by law.

Links
This web site contains links to other sites. Please be aware that Namaxin is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by Namaxin.com.

Newsletter 
A customer may request to subscribe to our newsletters by informing us of their name and email address. The user can unsubscribe at any given time.

Referral Services 
If customers elect to use our referral service to inform a friend about our site, we ask for the friend's name and email address. Namaxin will automatically send the friend a one-time email directing them to the website. Namaxin will store their information in order to send this one-time email. The referred user/friend may contact us to request removal of their information from our database. 

Security 
Namaxin takes every precaution to protect our users' information. When the user submits sensitive information via the website, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected with the best encryption software in the industry - SSL. While on a secure page, like our order form, the lock icon on the bottom of web browsers becomes locked, as opposed to being un-locked or open when you are just "surfing."
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, including all sensitive information, is restricted in our offices. Only employees who need the information to perform a specific job (i.e. billing, customer service) are granted access to personal information. ALL employees are kept up to date on our security and privacy policies. Our employees are all required to use password-protected screen-savers when they leave their desk and when new policies are added, our employees are notified and/or reminded about the importance of privacy and what they can do to ensure the protection of customer information. Lastly, the servers in which we store personal information are kept in a secure environment, in a locked room.
If you have any questions about our website's security, please contact us

Supplementation of Information
In order for Namaxin.com to tailor the user experience to an individual's preferences, we combine information about user purchasing habits with similar information from our partners to create a personalized user profile. When a user makes a purchase from either of these two companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences.

Communication
All new members will receive a welcome email to verify their username and password. Members will occasionally receive newsletters, information about products, services,  and specials offers. Customers always have the option to opt out of these types of communications. 

Site and Service Updates 
Namaxin sends site and service announcements to the customers. Members will not be able to un-subscribe from service announcements because they contain important information about our services. We communicate with customers via email or phone when there are issues and updates related to their account.

Correction/Updating Personal Information
At any time and as often as necessary, Namaxin offers customers the ability to correct or change the information submitted during registration. You can access and change this information by signing onto your account. Users who are experiencing problems or who have any questions about how our services work can directly contact us for assistance.

Third Party Reference
Our customers always have the option of withdrawing their information from other purposes unrelated with Namaxin, such as third party references. For example, our order form has an opt-out option in which users who buy products from us can withraw their contact information. Customers who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by clicking on the unsubscribe link at the top of any Namaxin newsletter.

Notification of Policy Changes 
Any changes made to our privacy policy will be posted on our homepage so our customers are always aware of the information we collect and how we use it. We will notify customers via email if at any point we decide to use personal information differently from when it was first collected. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Cancellation Policy
Please contact us by phone and/or e-mail to cancel orders placed with us at Namaxin. Cancellation requests should be made within the same day or before any further transactions are completed. You may cancel your order as long as your order is still in process. Once your order has been shipped, you will not be able to cancel your order. Cancellations require authorization before completion of order and we reserve the right to charge up to 15% of the value of the cancelled merchandise for handling. Confirmed cancellations will be updated in the "Order Status" section under "Status" after they have been approved.

Payment Information
We accept the following accept methods of payment (domestic purchases): Visa, Master, and American Express.

For international customers we only accept only wire transfer payment.


Contact Info
1.562.942.9801 (9am to 5pm PST; Monday through Friday) 
9915 Pionner Blvd, Santa Fe Springs, CA 90670

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